2018 Big Picture Holidays                              Privacy and cookie policy Home Property Details Rates and availability The Local Area How to book Faq's T & C Contact Privacy

Frequently asked questions

We have put together some extra information based on frequently asked questions. If 

these do not answer your queries, please do not hesitate to phone or email:

Cleaning Damage deposits Car parking Accessibility - access statement Bed linen and towels Key collection times Vacating your property on the day of departure Cancelling your holiday Electricity & Gas What is provided at the property ? Pets Short breaks 2 person discounts/ smaller party rates Can I arrange for a taxi to pick me up from the bus or train station? Useful addresses and phone numbers Shopping for food Cleaning Although properties are cleaned between bookings you are expected to keep and leave the property in a clean and tidy state. Should any additional charges be made by our cleaners these will be deducted from your damage deposit. Back to Top    Damage Deposits When paying the balance, we an additional payment of £100 as a deposit against breakages, damage or additional cleaning. This is refunded in full within 14 days of your holiday if no loss, damage or additional cleaning is incurred. Back to Top  Car Parking There is one off road parking space for each apartment. On arrival day, you are welcome to park your car outside the property any time after 11 am. If you have additional cars in your party, there are a fewoptions: 1. Council long stay car parks Cars can be parked at the Park Avenue Long Stay car park, just 100 yards before the property. Car parks are very busy in the Summer and a space cannot be guaranteed. Weekly tickets can be purchased at Penwith District Council long stay car parks. In high season, an attendant will be there, otherwise £1 coins will be required. A weekly Rover ticket, which can be used at numerous car parks across the region, including Park Avenue, can be purchased in advance online for £47 from www.cornwall.gov.uk and search for countywide rover tickets. Note: weekly tickets do not guarantee a space. 2. Private parking space RESERVED PARKING SPACES available to rent at £50 per week in Bishops Rd TR26 2BY 3-5 minutes walk to the High St. Phone 07572506753 or email orchardwallsparking@gmail.com. Information needed are dates and length of stay, Car model and registration and a Mobile phone no.   3. St. Ives Rugby Club Long stay parking on the outskirts of town with a bus service into town, enquiries 07933 331066 stivesrugbyfootballclub@yahoo.co.uk. 4. St. Ives Secure Car Park Secure compund, cctv and floodlights, 24 hour access by keycode, generous space for 4x4s, 2 mins drive centre of St. ives, www.stivescarpark.com Back to Top  Access Statement The Big Picture Holiday Apartments are arranged over 3 floors. The main entrance to both apartments is accessed by 10 stone steps, with an iron handrail to the left. Flat 1 (two bedroomed apartment) is arranged on one floor, but there is a step up from the hallway into the rear of the property which houses the kitchen and second bedroom. Flat 2 (four bedroomed apartment) is arranged over two floors. After climbing the steps to the main entrance, there is a further flight of stairs to the main area of the flat, with the kitchen, lounge/dining room, family bathroom, and one bedroom with ensuite all on this floor. There is a further flight of stairs to the second floor where there are 3 further bedrooms (2 doubles with ensuites, and a single bedroom). The quickest way to town is signposted down steps directly opposite the property. This is involves quite a number of steps which bring you out in the Market Place. There is a less challenging, and more pushchair or wheelchair friendly route to town, located less than 100 yards along the road, and this has fewer steps, which are also shallower and easier to descend or ascend. There is an off-road parking space immediately outside the property, on level concrete ground. The parking space for the 4 bedroom flat is to the side of the property and the space is quite narrow. Most cars will fit, but you may want to unload luggage and passengers before parking. Back to Top Bed linen and towels 2 bedroom - bed linen included for 2 double beds, and towels included for up to 4 people. 4 bedroom - bed linen included for 3 double beds, and 1 single, and towels included for up to 7 people. Additional linen - £7.50 per double, £5.00 per single Additional towel sets - £1.70 per person Tea towels and washing up liquid and sponge are provided. Please bring your own beach towels. Back to Top Key collection times Arrival time is between 3pm and 5pm. We are able to make special arrangements if you expect to arrive late. Please telephone if you are delayed. Keys cannot be collected before 3pm, but you are welcome to leave your car any time after 11 am.   Back to Top   Vacating your property on the day of departure All properties MUST be vacated by 10am on the departure day.  Your apartment should be left clean and tidy, all items where they were found, and rubbish placed in the wheelie bins outside. Keys should then be returned to the caretakers basement flat. We are afraid that this cannot usually be extended as properties must then be prepared for the next visitors. Back to Top   Cancelling your holiday Please notify us of any cancellation by phone as soon as possible followed by written confirmation within 7 days. We will make every effort to secure another booking on the property for the same period and if successful will make a full refund, less an administration charge of £20. We recommend that cancellation insurance is arranged to cover this eventuality. If we are unable to re-let the property, the full hire charge will still become due 6 weeks before your holiday commences. Back to Top   Electricity & Gas This is included in the price of your holiday, but we would appreciate you using heating, electricity and water sensibly and responsibly. Back to Top   What is provided at the property ? Both apartments are fully furnished as detailed in the property details section of the website.  All basic utensils are provided, including a good range of basic cooking utensils and cutlery, an iron, ironing board, cleaning cloths etc.  A hair dryer is also provided. Consumables are NOT provided such as cleaning materials, washing powder, salt & pepper etc. There will be a toilet roll in each bathroom, but we do not provide further toilet rolls during your stay. Bed linen is available for hire at £7.50 per double and £5.00 per single Tea towels, washing up liquid (may not be full), and washing up sponge and brush are provided. Towels are not provided, so please bring your own. Back to Top   Pets No pets are allowed, and there can be no exceptions so that we can reassure all guests that there will be no pet odour or problems with pet allergies. Back to Top     Short breaks Short breaks may be available outside of School holidays between October and May, with discounts as follows: 50% of weekly rental for 2 nights; 60% of weekly rental for 3 nights;70% of weekly rental for 4 nights; 80% of weekly rental for 5 nights. For last minute short break deals, click here! Back to Top   2 person discounts and smaller party discounts Two person rates may be available outside of School Holidays. (Also may be  available on 4 bed flat if 2 bed not available)  Smaller party rate - discounts for smaller parties in larger apartment . Phone for details: Tel. 07803 129918 Back to Top Can I arrange for a taxi to pick me up from the bus or train station ? The apartments are only 5 minutes walk from the train and bus stations, and a short taxi ride. If you require a taxi, please contact DJ Cars on 01736 796633.  Back to Top   Useful contacts Taxis D.J. Cars Tel: 01736 796633 Car Hire St. Ives Motor Co Ford Rent-a-car Tel: 01736 796695 Tourist Information Centre - www.visitstives.org.uk Guildhall St Ives Tel: 0905 252 2250 (calls cost 20p per minute plus standard network charges) Leisure Centre & Swimming Pool St Ives leisure Centre Tel: 01736 797006 Back to Top   Shopping for food There is a Tesco as you pass through Carbis Bay just before reaching St. Ives, left at the mini-roundabout where the store is well signposted and visible from the road. There is a Co-op convenience store located within a few minutes walk of the apartments, the quickest route being down the steps directly opposite the apartments, signposted Town Centre. As you reach the bottom of the steps and walk passed the police station on your left, you should see the Co- op ahead of you, across the road. Back to Top
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