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Terms and Conditions

Bookings are made under the condition that the following terms and conditions are accepted by all

guests.

1. Bookings made more than six weeks in advance require a deposit of a third and the balance payable six weeks before occupation.  2. If no payment is received within five days, we reserve the right to offer the property and date to another customer. 3. Bookings made six weeks or less before occupation require payment in full at time of reservation. 4. When paying the balance, we require an additional payment of £100 as a deposit against breakages, damage or additional cleaning. This is refeunded in full within 14 days of your holiday if no loss, damage or additional cleaning is incurred. 5. We reserve the right to withhold part of the damage deposit toward extra cleaning costs where a property has not been left in a reasonable condition or where services provided such as electricity and gas have been abused. 6. Principal party member to have holiday cancellation insurance to cover the full cost of accommodation. 7. The name of each occupant is to be provided with your deposit together with the ages of those under 21 years, and there is to be no alteration to this list without our prior consent. 8. We reserve the right to refuse any booking. 9. We reserve the right to refuse bookings from all male or all female parties or for groups of adults all under 25, (or large groups of adults all under 30 years of age). 10. We reserve the right to amend prices/descriptions quoted due to errors and/or omissions. 11. The apartments are fully cleaned and checked between lettings However, they should be left in a clean and tidy state and  rubbish should be placed in the dustbins on departure. A charge will be made for any washing up left, and for dirty grill pans and roasting trays. Any damage, breakage or loss is fully chargeable to the hirer and is not limited to the £100 deposit charge. 12. When bed linen is NOT hired, you are required to bring your own sheets, duvet covers and pillow cases. Where it is clear that you have not used bed linen, a charge will be applied for soiling of mattress and pillow protectors. 13. Lettings commence from 3pm on the first day of the tenancy and end at 10am on the last day of the tenancy. All hire periods are from Saturday to Saturday. 14. Keys are available for collection from 3pm on the day of arrival. Hirers are liable for the loss of any keys. Guests MUST vacate by 10am on the day of departure. 15. Arrivals are between 3pm - 5pm on the start date of your holiday.  If you feel you are unable to arrive between these hours you need to telephone us to see whether an alternative time can be accommodated. 16. The apartment is let on the basis of holiday accommodation only and the hirer or any other person accompanying him/her have no rights to remain in the property other than for the agreed period. 17. Under no circumstances are pets allowed in the apartment. 18. Smoking is NOT allowed in the apartments or immediately outside on the steps or in any outside areas near the apartments, and your security deposit will not be returned where it is clear to us that this has not been adhered to. 19. One parking space only is provided for your use. The parking of a vehicle is at the hirer’s risk.  The proprietors are not responsible or liable for any loss from or damage to any vehicle parked on the designated car parking space. 20. If due to any occurrence beyond the control of the owner the accommodation is not available as booked, eg fire, flood, all monies paid will be refunded in full but the owner will not be under any further liability towards the hirer. 21. Guests are totally responsible for their personal property and belongings. The landlord and/or his agents accept no responsibility or liability whatsoever for any injury sustained to any person, or for any damage, breakage or loss to any personal property brought onto the premises. 22. Guests must observe the general rules and regulations that apply to the apartments under the terms of the property lease: (a) Tenants must not cause nuisance to neighbours, especially through noise. (b) Only those named on the booking form are permitted to use the apartment and its facilities, and shall not exceed the total number of people it sleeps as detailed in the property description. (c) Tenants must maintain the property and its contents in good order. (d) Tenants agree to give reasonable access to the apartment, if requested, by the landlord or his representative. (e) The accommodation must be kept and left in a clean and tidy state and all furniture returned to the place in which it was found on entry. (f) Tenants agree to pay for any breakages and damage or excess cleaning charges. (g) Tenants must do nothing to make void or voidable any policy of insurance access. Breach of any of these conditions shall entitle the landlord/Agent to resume possession forthwith.

Cancellations

Please notify us of any cancellation by phone as soon as possible followed by written confirmation within 7 days. We will make every effort to secure another booking on the property for the same period and if successful will make a full refund, less an administration charge of £20. We recommend that cancellation insurance is arranged to cover this eventuality. If we are unable to re-let the property, the full hire charge will still become due 6 weeks before your holiday commences.

Complaints procedure

Complaints/problems should be reported to us as soon as possible during occupation of the rented property.  We regret we cannot consider any complaints made on departure or on your return home as it should be appreciated that it is not possible to correct or investigate effectively at that time.
Big Picture Holidays
T & C